Dotpost can be accessed from any device using a web browser. This includes PCs, tablets and mobile phones.
Accessing Dotpost using a web browser allows you to access all the functionality in Dotpost.
The apps only offer limited functionality and because of this, they were removed from the app store and play store in 2022.
From March 2025, you will no longer be able to use the Dotpost mobile apps to access Dotpost.
The apps do not allow you to
- register as a new user
- add a sender to your account
- change your password
- change your email address
- change your details (name)
- change your notification settings regarding new documents.
Accessing Dotpost using a web browser allows you to perform all of the above as well as accessing your inbox and all your documents (even if you were using the app originally). Your documents remain unchanged; All of your labels, read status etc are all still available in your Dotpost inbox.
Do I need to do anything to continue to use Dotpost?
If you already access Dotpost using your web browser, there is no change.
If you have been using the Dotpost mobile app to access your content, then you need to use the web app via your browser.
DeleteWill I still receive my payslips, appointments, other documents?
There is no change to your document delivery. This will continue as before. The only difference is that if you previously used the app to access your documents, you now need to login to dotpost using a web browser.
DeleteWhat about the documents already in the app?
If you have been using the app to access your documents, they are still in your inbox. Dotpost does not store the documents on your mobile device. When you login via a web browser you are accessing your Dotpost inbox. This is the same inbox as you access from the app.
DeleteWhat web browsers can I use?
Dotpost supports different browsers. Further information can be found here - Supported Browsers
DeleteDo I need to re-register to use Dotpost on my web browser?
No. You can login using the same credentials you use to access the app.
DeleteWill I still receive my new documents notifications?
Yes. The notifications will continue as before. They will not change.
You can amend your notification settings via My Dotpost.
DeleteDotpost Announcement Content - February 2025
You are receiving this announcement because you are a registered Dotpost user.
This is a service message announcing changes to Dotpost and its policies which apply to you.
Privacy Policy Update
We have updated our Privacy Policy, effective March 5th, 2025, to provide clearer details on:
- Data sharing with the senders of your documents.
- Retention periods for inactive accounts.
- Notifications about privacy policy changes.
Please review the updated Privacy Policy for additional information.
Your continued use of Dotpost after March 5th, 2025 indicates your acceptance of these changes.
For privacy-related questions, contact us at data.protection@cfh.com.
Multi-Factor Authentication (MFA)
MFA will be added to Dotpost in Spring 2025, enhancing account security. For more information, please read our Help Centre article.
Mobile App Removal
From March 5th, 2025, you will no longer be able to access Dotpost using the mobile app. Please use a web browser instead at https://www.dotpost.com.
This change was first announced in October 2022. We have kept the app available as long as possible, but it is now time to remove it so we can introduce new features, including multi-factor authentication (MFA), improved account controls, and the ability to rename documents.
Your existing login details and all your content will remain the same. Simply log in via your browser to continue using Dotpost.
Learn more in our Help Centre article.
Account Reminder
To keep your account active, please log in at least once every 12 months.
If you have questions or require assistance, contact us at dotpost@cfh.com, and we would be happy to assist you.
Kind regards,
Dotpost Support
dotpost@cfh.com
DeleteDotpost App Announcement Content (Oct 2022)
You are receiving this important announcement because you are a registered Dotpost user.
This is a service message announcing the removal of the mobile apps from the App Store and Play Store.
If you access Dotpost using a web browser, you can continue to use Dotpost as before.
If you are an app user then please read on to understand the changes.
You will still receive documents - senders will deliver documents to your Dotpost inbox as before and you will receive notifications based on your settings. However you should now access your documents using your web browser instead of the mobile app.
Dotpost changed last year, allowing all features to be easily used on a mobile device using your web browser. We are retiring the Dotpost mobile apps because using dotpost.com via a browser offers the best, most complete user experience and allows you to view documents, manage your inbox, add or remove senders and update your personal information. You can do this from any device at https://www.dotpost.com/login
The Dotpost iOS app and Dotpost Android app will be removed from the App Store and Play Store on 1st November 2022. You will not be able to install the Dotpost app on your devices from this date. If you are using the app to access your inbox you will still be able to do this, however the app will not receive any further software updates. Note: the existing Dotpost iOS app is incompatible with iOS 16.
Further information and answers to the most common questions can be found in this Help Centre article: Removal of Dotpost Apps
If you have any questions or need any assistance, please contact us at dotpost@cfh.com and we will be happy to help.
Kind regards,
Dotpost Support
dotpost@cfh.com
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