When a sender wants to send a document to you, Dotpost uses different elements to identify you as a recipient and then check that you have allowed the sender to send you documents (i.e. you have added the sender to your account).
If you have a received a new activation code it is because
- one of the elements used to identify you has changed
- you have not added this sender to your account
Identification Elements
You can check which elements are used to identify you by visiting the Senders window in the web app. Here you will be able to see how each Sender identifies you.
If you have not changed your details and are receiving a new activation code it may be because the sender has modified the details in the latest document they are trying to send to you.
Example: they may have added the county to your address. If the existing address did not include county then the details would not match and hence you would receive a new activation code.
Sender
If you have already added this organisation to your account as a sender, the new activation code may be a different department or they may be using different identification elements.