To use Dotpost, you need to login to your account at least once a year. If you do not do this your account will be classed as inactive and be eligible for removal.
Receiving documents into your account is not enough to keep it active. You need to login to your account at www.dotpost.com/login. As long as your account is active, your documents will remain available for access.
Once an account is inactive, Dotpost will attempt to notify you via email. This notification will be sent via email to your account email address (i.e. your login). It is important that you keep your email address up to date.
If you receive an inactive account notification, there will be a grace period during which you can login to keep your account active. Once this period has elapsed your account and all documents in your account will be deleted.